Privacy | Bergamo Apartments

PRIVACY INFORMATION UPDATED TO THE GDPR
(EUROPEAN PRIVACY REGULATION, 679/2016)

Pursuant to art. 13 of Regulation (EU) no. 2016/679, also called General Data Protection Regulation (hereinafter the "GDPR"), Bergamo Apartments (hereinafter Bergamo Apartments) informs you that your personal data (hereinafter the "Data"), will be processed in compliance with the provisions by the GDPR and any applicable legislation with reference to the processing of personal data in accordance with the information below.

This privacy policy applies exclusively to the online activities of this site and is valid for visitors / users of the site. It does not apply to information collected through channels other than this website. The purpose of the privacy information is to provide maximum transparency regarding the information that the site collects and how it uses it.

1. Data controller. Data protection officer
Responsible: Chiarina Indelicato
Address: Viale Papa Giovanni XXIII 30, 24121 Bergamo (BG)
Telephone: +39 351 64 91 3131
Email: bergamoapartments@gmail.com

2. Type of data processed
Visiting and consulting the site does not generally involve the collection and processing of the user's personal data except for navigation data and cookies as specified below. In addition to the so-called "browsing data" (see below), personal data voluntarily provided by the user when he interacts with the site's functions or asks to use the services offered on the site may be processed. In compliance with the Privacy Code, Bergamo Apartments may also collect the user's personal data from third parties in the performance of their business.
The Data processed by the Data Controller include: (i) personal data (name, surname, age, gender), residence or domicile address and contact details (telephone, email address).

3. Purpose and legal basis of the processing. Legitimate interest
The User Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Statistics, Advertising, Contacting the User, Registration and authentication, Heat mapping and session recording, Interaction with social networks and external platforms , Interaction with live chat platforms and Contact management and sending messages.
To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant for each purpose, the User can refer to the relevant sections of this document.

4. Processing methods
Personal data are collected for the following purposes and using the following services:
a) Contact the User: Contact form of www.bergamoapartments.com
By filling in the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the form header.
Personal Data collected: surname, name, email.
Mailing list or newsletter (www.bergamoapartments.com)
By registering with the mailing list or the newsletter, the User's email address is automatically inserted in a list of contacts to which email messages containing information, including commercial and promotional information, relating to bergamoapartments.com may be transmitted. The User's email address may also be added to this list as a result of registering with bergamoapartments.com or after making a purchase.
Personal Data collected: surname, email and name.
b) Contact management and sending messages
This type of service allows you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User. These services could also allow you to collect data relating to the date and time of display of the messages by the User, as well as to the User's interaction with them, such as information on clicks on the links inserted in the messages.

MailChimp (mailchimp.com)
MailChimp is an email address management and sending service provided by MailChimp.
Personal Data collected: email.
Place of treatment: USA - Privacy Policy.
c) Heat mapping and session recording
Heat mapping services are used to identify which areas of a page are subject to cursor movement or mouse clicks in order to detect which of them attract the most interest. These services allow you to monitor and analyze traffic data and are used to keep track of User behavior. Some of these services may record sessions and make them available for later viewing.
e) Interaction with social networks and external platforms
This type of service allows interaction with social networks, or with other external platforms, directly from the pages of bergamoapartments.com. The interactions and information acquired by bergamoapartments.com are in any case subject to the User's privacy settings relating to each social network. In the event that an interaction service with social networks is installed, it is possible that, even if the Users do not use the service, the same collects traffic data relating to the pages in which it is installed.
Like button and social widgets of Facebook and Instagram (Facebook, Inc.)
The "Like" button and the social widgets of Facebook and Instagram are interaction services with the Facebook social network, provided by Facebook, Inc.
Personal Data collected: Cookies and Usage Data.
Place of treatment: United States - Privacy Policy.
Some of the services listed below may use cookies to identify the user or use the behavioral retargeting technique, i.e. display advertisements tailored to the interests and behavior of the user, also detected outside of bergamoapartments.com. For more information, we suggest you check the privacy policies of the respective services.
h) Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of bergamoapartments.com, compiling reports and sharing them with other services developed by Google.
Google could use Personal Data to contextualize and personalize the advertisements of its advertising network.
Personal Data collected: Cookies and Usage Data.
Place of treatment: United States - Privacy Policy - Opt Out.
Facebook Ads conversion tracking (Facebook, Inc.)
Facebook Ads conversion tracking is a statistics service provided by Facebook, Inc. that connects data from the Facebook ad network with the actions performed within bergamoapartments.com.
Personal Data collected: Cookies and Usage Data.
Place of treatment: United States - Privacy Policy.
Personal data are processed electronically and entered into the company information system in full compliance with EU Reg. 2016/679, including security and confidentiality profiles and inspired by the principles of correctness and lawfulness of treatment. In compliance with EU Reg. 2016/679 the data are kept and stored for the time required by the purposes for which they were collected.

5. Recipients or categories of recipients
Your personal data may be disclosed:
to all subjects to whom the right of access to such data is recognized by virtue of regulatory provisions;
to our collaborators, employees, as part of their duties;
to all those natural and / or legal persons, public and / or private when the communication is necessary or functional for the performance of our business and in the ways and for the purposes illustrated above;
In any case, the data will not be disclosed.

6. Security and quality of personal data
Bergamo Apartments undertakes to protect the security of the user's personal data and respects the security provisions of the applicable legislation in order to avoid data loss, illegitimate or illegal use of data and unauthorized access to the same, with particular reference to the Technical Regulations on minimum security measures. Furthermore, the information systems and IT programs used by Bergamo Apartments are configured in such a way as to minimize the use of personal and identification data; these data are processed only for the achievement of the specific purposes pursued from time to time. Bergamo Apartments uses multiple advanced security technologies and procedures to encourage the protection of users' personal data; for example, personal data are stored on secure servers located in places with protected and controlled access. The user can help Bergamo Apartments to update and keep their personal data correct by communicating any changes to the contacts on the site.

7. Transfer of data abroad
In consideration of the existence of connections made by telematic, IT or correspondence means, the data can be made available abroad both in the territorial context of the countries belonging to the EU and in non-EU countries. In this case, the transfer will take place by adopting the contractual clauses prescribed by the decision of February 5, 2010 of the European Commission, as well as in order to provide appropriate and appropriate guarantees pursuant to art. 46 or 47 or 49 of the GDPR.

8. Retention period
Personal data are stored and processed through IT systems owned by Bergamo Apartments and managed by Bergamo Apartments or by third party suppliers of technical services; for more details please refer to the specific section. The data are processed exclusively by specifically authorized personnel, including the personnel in charge of carrying out extraordinary maintenance operations.
The Data will be kept for a period of time not exceeding 10 (ten) years for administrative purposes and, in any case, for the time strictly necessary for the pursuit of the legitimate interest of the Owner.

9. Access rights, cancellation, limitation and portability.
The Data Controller informs you that the rights referred to in Articles from 15 to 20 of the GDPR. By way of example, by sending a specific request to the email address bergamoapartments@gmail.com, you can:
- obtain confirmation that personal data processing is being processed;
- if a treatment is in progress, obtain access to the data and information relating to the treatment, as well as request a copy of the data;
- obtain the correction of inaccurate data and the integration of incomplete personal data;
- obtain, if one of the conditions provided for by art. 17 of the GDPR, the cancellation of data concerning you;
- obtain, in the cases provided for by art. 18 of the GDPR, the limitation of the processing of data concerning you;
- receive the Data concerning you in a structured format, commonly used and readable by an automatic device and request their transmission to another holder, if technically feasible.

10. User rights
10.1 Art. 15 (right of access), 16 (right of rectification) of EU Reg. 2016/679
The interested party has the right to obtain from the data controller confirmation that personal data processing is or is not being processed and in this case, to obtain access to personal data and to the following information:
a) the purposes of the processing;
b) the categories of personal data in question;
c) the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular if recipients from third countries or international organizations;
d) the expected retention period of personal data or, if not possible, the criteria used to determine this period;
e) the existence of the right of the interested party to ask the data controller to rectify or delete personal data or limit the processing of personal data concerning him or to oppose their treatment;
f) the right to lodge a complaint with a supervisory authority;
h) the existence of an automated decision-making process, including profiling and, at least in such cases, significant information on the logic used, as well as the importance and expected consequences of such processing for the data subject.

10.2 Right pursuant to art . 17 of EU Reg. 2016/679 - right to cancellation («right to be forgotten»)
The interested party has the right to obtain from the data controller the cancellation of personal data concerning him without undue delay and the data controller has the obligation to delete personal data without undue delay, if one of the following reasons exists:
a) personal data are no longer necessary with respect to the purposes for which they were collected or otherwise processed;
b) the interested party revokes the consent on which the treatment is based in accordance with article 6, paragraph 1, letter a), or with article 9, paragraph 2, letter a), and if there is no other legal basis for the treatment ;
c) the interested party opposes the processing pursuant to Article 21, paragraph 1, and there is no prevailing legitimate reason to proceed with the processing, or opposes the processing pursuant to Article 21, paragraph 2;
d) personal data have been unlawfully processed;
e) personal data must be deleted to fulfill a legal obligation under Union or Member State law to which the data controller is subject;
f) personal data have been collected in relation to the offer of information society services referred to in article 8, paragraph 1 of EU Reg. 2016/679

10.3 Right pursuant to art. 18 Right to limitation of treatment
The interested party has the right to obtain from the data controller the limitation of the treatment when one of the following hypotheses occurs:
a) the interested party disputes the accuracy of personal data, for the period necessary for the data controller to verify the accuracy of such personal data;
b) the processing is illegal and the interested party opposes the cancellation of personal data and instead requests that their use be limited;
c) although the data controller no longer needs it for processing purposes, personal data are necessary for the interested party to ascertain, exercise or defend a right in court;
d) the interested party has opposed the processing pursuant to Article 21, paragraph 1, EU Reg. 2016/679 pending verification of the possible prevalence of the legitimate reasons of the data controller with respect to those of the interested party.

10.4 Right pursuant to art . 20 Right to data portability
The interested party has the right to receive in a structured format, commonly used and readable by automatic device, the personal data concerning him provided to a data controller and has the right to transmit these data to another data controller without impediments from part of the data controller
All the above requests must be sent to the following email bergamoapartments@gmail.com with the subject "User Right Website www.bergamoapartments.com". Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within a month.

INFORMATION ON BERGAMO APARTMENTS COOKIES
This website, owned by Bergamo Apartments, is the data controller pursuant to and for the purposes of the legislative decree 30 June 2003, n. 196 ("Privacy Code"), uses cookies and similar technologies. This information provides information on how cookies are used and how they can be controlled by the user.
The use of this website implies acceptance by the user of the use of cookies (and similar technologies) in accordance with this information.

What are cookies
Cookies are information saved on the hard disk of the user's terminal and which are sent by the user's browser to a Web server and which refer to the use of the network. Consequently, they allow to know the services, the sites visited and the options that, surfing the net, have been shown. In other words, cookies are small files, containing letters and numbers, which are downloaded to the user's computer or mobile device when visiting a website. Cookies are then sent back to the original site on each subsequent visit, or to a another website that recognizes these cookies. Cookies are useful because they allow a website to recognize the user's device. This information is therefore not provided spontaneously and directly, but leaves a trace of the user's browsing on the net.
Cookies perform different functions and allow you to navigate between pages efficiently, remembering user preferences and, more generally, improving your experience. They can also help to ensure that the advertisements shown while browsing are of interest to you and that the marketing activities carried out comply with your preferences, avoiding unwelcome promotional initiatives or not in line with the user's needs.
The site uses "cookies". By using the site, the user consents to the use of cookies in accordance with this Privacy Policy. There are two macro-categories of cookies: technical cookies and profiling cookies.
Technical cookies are necessary for the proper functioning of a website and to allow user navigation; without them the user may not be able to view the pages correctly or to use some services.
Profiling cookies have the task of creating user profiles in order to send advertising messages in line with the preferences expressed by the same while browsing.
Cookies can also be classified as:
- "session" cookies, which are deleted immediately upon closing the navigation browser;
- "persistent" cookies, which remain in the browser for a certain period of time. They are used, for example, to recognize the device that connects to a site facilitating authentication operations for the user;
- "own" cookies, generated and managed directly by the manager of the website on which the user is browsing;
- "third party" cookies, generated and managed by subjects other than the manager of the website on which the user is browsing.

What categories of cookies we use and how they can be managed by the user

Essential website cookies (session and navigation)
These cookies are essential for proper navigation and for using the site's functions. These cookies do not collect personal information that can be used for marketing purposes, nor do they store the sites visited. The use of these cookies (which are not permanently stored on the user's device and are automatically eliminated by closing the browser) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary for allow safe and efficient exploration of the site. This category of cookies cannot be disabled. (direct cookies)

Direct functionality cookies
These cookies allow us to remember the choices made (such as user name, language or geographical location) and provide improved and personalized functions. The information collected by these cookies can be made anonymous and does not keep track of browsing activity on other websites. This category of cookies cannot be disabled. (Direct cookies)

Analytics and third-party advertising cookies
These cookies, also cache cookies, are set by Google Analytics and are used to collect information on how visitors use the site, including the number of visitors, the sites of origin and the pages visited on our website. . We use this information to compile reports and to improve our website; this allows us, for example, to know any errors detected by users and to ensure them immediate navigation, to easily find what they are looking for. In general, these cookies remain on the visitor's computer until they are deleted.
In the same way, AddThis, Facebook, Twitter, Google+, Youtube can use cookies useful for sharing content on social networks or for processing access statistics. Bergamo Apartments does not use these cookies for profiling purposes.
Facebook Connect allows users already registered with Facebook to authenticate themselves on the site without requesting the login credentials entered during the registration phase. Bergamo Apartments can adopt, if the user voluntarily uses it, the Facebook Connect system and cookies, to integrate the Bergamo Apartments login with the user's Facebook account. In addition to simplifying the registration process, Facebook Connect allows the website to extend some features of the social network to the site itself, thus making it easier to share content through Facebook.
Furthermore, if the Facebook Pixel cookie is installed, which allows Bergamo Apartments to monitor the conversions that occur on its website as a result of the advertisements it is carrying out on Facebook. For example, in case you want to monitor the adhesions to a particular campaign advertised on Facebook, the cookie communicates to Facebook every time a user has joined a particular campaign on the Bergamo Apartments website. Facebook compares the conversion event with the group of people to whom the advertisement was shown or who clicked on it, in order to provide Bergamo Apartments with the information that helps it understand the return on investment for its advertising expenditure. Bergamo Apartments does not use this cookie for profiling the interested party but only for statistical purposes.
Finally, the Google Adwords / Doubleclick Pixel conversion cookie is used by Bergamo Apartments to find out which keywords generate the most clicks on Google and conversions in services requested by Bergamo Apartments (e.g. adherence to campaigns). This tool indicates what happened after users clicked on your ad on Google, for example if they joined a campaign. Thanks to this information, Bergamo Apartments identifies the most effective keywords for its business. Bergamo Apartments does not use this cookie for profiling purposes of the interested party, but only in an aggregate way for statistical purposes.
Finally, third parties may use this information, also combining it with others already available to them for purposes other than purely technical (functionality or session), subject to the user's consent. To find out more, access the privacy policy links of the individual third parties and manage your options by following the links presented in the column alongside and / or set your browser as described below.

How to check or delete cookies
By choosing to refuse cookies, the user may not be able to use all the features of the site.
You can block cookies by following the instructions provided by the browser (usually found in the "Help", "Tools or" Edit "menus). Disabling a cookie or category of cookies does not remove them from the browser. Therefore, this must be done directly in the browser.
If you want to delete, disable or restore the cookies on your computer, you can use the cookie configuration pages made available by any third-party content providers, or through the user's browser options. Below is a list of instructions for managing cookies in relation to the most popular browsers:

- Chrome: https://support.google.com/chrome/answer/95647?hl=it
- Firefox: https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie
- Internet Explorer: https://support.microsoft.com/it-it/help/17442/windows-internet-explorer-delete-manage-cookies
- Safari: https://support.apple.com/kb/ph21411?locale=it_IT
- Opera: http://help.opera.com/Windows/10.00/it/cookies.html

If you use a mobile device, you must refer to its instruction manual to find out how to manage cookies.

Cookies set previously
If the user has disabled one or more cookies, we would still be able to use the information collected before such disabling made through preferences. However, starting from that moment, we will cease to use disabled cookies to collect further information.

PRIVACY INFORMATION UPDATED TO THE GDPR (EUROPEAN PRIVACY REGULATION, 679/2016)

PRIVACY INFORMATION UPDATED TO THE GDPR
(EUROPEAN PRIVACY REGULATION, 679/2016)